Tier 1 Processes

Freshdesk: Processes & Accountabilities
insert canned text here about folder location and expectations around asset management Freshdesk Processes & Accountabilities
Sat, 9 Nov, 2024 at 7:00 AM
HMIS Provider Hierarchy
HMIS ServicePoint has a structured Provider Tree (Hierarchy): Level 1 Provider = HMIS Administrators This is the top of the tree/hierarchy. All other pro...
Mon, 7 Jul, 2025 at 11:11 AM
User Admin Reference: User Roles (within HMIS)
Within HMIS ServicePoint, User Profiles are built under the Level 3 Provider (although the License is allocated from the Level 2 Agency). HMIS ServicePoint...
Mon, 7 Jul, 2025 at 11:12 AM
User Admin: HMIS Access for NEW Users
insert canned text here about folder location and expectations around asset management  User Admin - HMIS Access Version Control & Distributi...
Thu, 6 Feb, 2025 at 11:35 AM
(2025) HMIS Basic Training - Revised Internal Admin Instructions
The original process can be found HERE. As of April 28, 2025, the HMIS Team will discontinue with the LMS to provide HMIS Basic Training. HMIS Team Memb...
Mon, 28 Apr, 2025 at 8:08 AM
HMIS User Admin: Editing User Accounts
For the following tasks, consult manual: PW Resets Adding/Removing EDA User Rebuilds insert canned text here about folder location and expectation...
Wed, 13 Nov, 2024 at 12:45 PM
User Admin: Qlik Access
This manual will instruct the HMIS Team how to grant users access to Qlik and set up the DQ Email Recipient. *NOTE: The HMIS Team only has permssion to set...
Thu, 19 Dec, 2024 at 11:50 AM
Merging HMIS Client Profiles
insert canned text here about folder location and expectations around asset management As of Nov. 9/24, Rachel consolidated 3 different internal source...
Sat, 9 Nov, 2024 at 2:57 PM
Refresher Training for HMIS Users
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Sat, 9 Nov, 2024 at 10:08 AM
MAGE
Pls use this manual to reference how to to support MAGE Admin. MAGE Admin (2025) (ready for Team Review as of Jan. 31/25 - RB) Version Control...
Mon, 3 Feb, 2025 at 12:23 PM